FAQs

On this page we have tried to answer any questions you might have about our cleaning service. We hope you find it helpful but if you have any other queries please don't hesitate to get in touch.

How many hours do I need?

A useful rule of thumb is number of bedrooms = number of hours per week but this is very much affected by your own cleaning schedule preferences as well as the number of occupants and/or children/cats/dogs and/or any other residents you may have. We are very happy to provide the number of hours you ask for but if we feel it's not enough or, indeed, too many we will advise you and then review together to reach a mutually satisfactory arrangement.

Our watchwords are 'quality, quality, quality' and we cannot compromise the 5* service we provide. Our minimum visit is 2 hours. Excellent cleaning takes time and you can be sure we will provide a premium service in whatever amount of time you request.

Why do your rates vary?

Our pricing is affected by a number of factors. Chiefly, these are day of the week, frequency of service, location and flexibility of timing and/or resourcing. There are no hard and fast rules as such but Thursday & Friday tend to be slightly more expensive as well as out of town/village locations as they incur more travelling time and costs.

If you can be flexible on the time of day, the occasional change of day and are happy to accept a 2-person cleaning team that is extremely helpful to us and usually allows us to provide the service at the basic rate.

Do you do spring cleaning?

Absolutely! Loads! Spring cleaning and end of tenancy cleaning are hard work and so is usually charged at £16 per hour. We have experience of cleaning holiday and student lets as well as tenant and owner-occupier changeovers.

If a property has been very severely neglected over a long period of time we may need to charge more than £16 per hour but that is extremely exceptional.

Experience has taught us that we cannot give fixed quotes or a set number of hours for spring cleaning as jobs vary enormously and it is impossible to get the estimate right every time. Our preference is to give a minimum quote with an option to extend if necessary. Ideally, we ask you to be on hand on the day so that you can inspect the work done and authorise further hours as required.

Do you only do cleaning?

No ~ we do a lot of ironing as well! And because our cleaners develop such good relationships with our customers we are occasionally asked to do other things such as babysitting, laundry and helping at social functions.

What areas do you cover?

We are based locally in Welwyn Garden City/Hatfield and cover the surrounding area from St Albans to Stevenage including Welwyn, Knebworth, Codicote, Panshanger, Hatfield, Elstree, Borehamwood and Radlett.

What is my commitment?

We don’t ask you to sign a contract because we work on a basis of trust and a good relationship with our clients. All we ask is that you give us a trial! You can cancel the service with one month's notice.

What happens when I go on holiday?

We ask for as much notice as possible and at least a week for a no charge cancellation. And we hope you have a lovely break! Equally there may be times when our cleaners' holiday or other personal commitments mean it is not possible for us to provide a substitute and we hope you will understand. We will always try to send an alternative cleaner when your regular cleaner is unavailable if you want us to.

What happens if my cleaning day falls on a Public Holiday?

Christmas/Easter and Public holidays: If your clean falls on a Public Holiday we will consider that visit cancelled. We will of course attempt to provide cover on another day in the same week or as close to as possible - should you require this. However, please do note that this is by mutual arrangement and capacity can be limited especially at Xmas/New year.

My children's bedrooms are usually a mess ~ is that a problem?

We take little (as well as big) people's clutter in our stride and are perfectly happy to tidy up. But we do ask you to consider whether you want to pay us to tidy or to clean. As always, it's entirely up to you but we hope you will appreciate that time spent tidying/clearing up is then not available for cleaning.

Do you have to come to my home before you start cleaning for me?

Generally, no. We are very happy to take bookings by phone 01707 708688 or 07581 790425 or by email doneanddusteddomestic@gmail.com. We always say the first cleaning service is a trial on both sides and it is always your decision if you want to continue with it. We can do a survey visit if you feel it is necessary in order to assess the service you need.

Are you insured?

Very much so! You may see our insurance certificate on our About page.

What payment methods do you take?

We prefer online payment which is very simple and straightforward. We send you our bank details and ask you to set up a regular standing order so that payment clears into our bank account on the day the cleaning is done. You retain total control at all times and can stop a payment or cancel whenever you wish. If you prefer not to pay us electronically we ask for cash as there is an administrative cost for cheques. We also now accept Barclays pingit.

What is your VAT Registration Number?

171 2027 46